Overview

Thank you for shopping with Naleli. We are proud to offer high-quality, African-inspired body care products and want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help.

Returns

Due to the personal nature of our products, we only accept returns on items that are defective or damaged upon arrival. If you have received a damaged or incorrect item, please contact us at [[email protected]] within 7 days of delivery. Include your order number and a clear photo of the issue.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it.
  • It must also be in the original packaging.
  • You must have proof of purchase.

Please do not send your purchase back to us unless we have approved the return.

Refunds (if applicable)

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 working days. Please note, shipping costs are non-refundable.

Late or Missing Refunds

If you haven’t received a refund yet:

  • Double-check your bank account.
  • Contact your credit card company; it may take some time before your refund is officially posted.
  • Contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at [[email protected]].

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us with your order number and details at [[email protected]].

Shipping for Returns

You will be responsible for paying for your own shipping costs for returning your item, unless the return is due to an error on our part (e.g. you received the wrong or damaged product).

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

We recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item without tracking.

Contact Us

For any questions regarding your order, return eligibility, or the status of your refund, please contact us at:

Email: [email protected]

We’re here to help and want to ensure your experience with Naleli is beautiful from start to finish.